McDonalds not loving it as its revenue and income falls

first_img Express KCS Share MCDONALD’S is developing a new plan to improve sales and profits as the company struggles to regain its position in the highly competitive fast-food market.Results released yesterday for the first quarter of 2015, the first under new chief executive Steve Easterbrook, show the firms sales for restaurants that have been open at least 13 months fell 2.3 per cent.McDonald’s is fighting to recover from food scandals in China and Japan. It also faces tough competition at home in America from more nimble chains.April global comparable sales are expected to be negative, McDonald’s announcedNet income fell 32.6 per cent to $811.5m, or 84 cents per share. Excluding items, McDonald’s earned $1.01 per share.Revenue fell 11 per cent to $5.96bn, but were largely in line with analysts’ average expectation. whatsapp Wednesday 22 April 2015 8:54 pm McDonalds not loving it as its revenue and income falls Show Comments ▼ Read This Next’A Quiet Place Part II’ Sets Pandemic Record in Debut WeekendFamily ProofHiking Gadgets: Amazon Deals Perfect For Your Next AdventureFamily ProofIndian Spiced Vegetable Nuggets: Recipes Worth CookingFamily ProofAmazon roars for MGM’s lion, paying $8.45 billion for studio behind JamesFamily ProofCheese Crostini: Delicious Recipes Worth CookingFamily ProofHomemade Tomato Soup: Delicious Recipes Worth CookingFamily ProofChicken Bao: Delicious Recipes Worth CookingFamily ProofWhat is ‘Ranked-Choice Voting,’ the New System for New York’s MayoralFamily ProofBaked Sesame Salmon: Recipes Worth CookingFamily Proof whatsapp Tags: NULLlast_img read more

Continue Reading

People / John Stubbings and Rachel Morley move into lead roles on BIFA board

first_img By Alex Lennane 28/05/2019 Rachel Morley and John Stubbings The British International Freight Association (BIFA) has appointed John Stubbings as its new chair, succeeding Mark Bromley.After a long association with the group, Mr Stubbings will take the lead for a two-year tenure and, alongside his new duties, will continue to chair its legal and insurance policy group, as well as remaining group director and company secretary for Woodland Group.BIFA’s new vice-chair will be Rachel Morley, who chairs its trade association for the West Midlands. She was appointed a director of BIFA in 2017.Sir Peter Bottomley, MP, remains as BIFA president, while Charles Hogg, commercial director of Unsworth Global Logistics, will join the board.Mr Hogg is currently chair of BIFA’s Maritime, Road and Rail Policy Group, and replaces Andrew Melton, of Ligentia, who steps down after 14 years’ service but will will retain his council role as vice-president.BIFA director general Robert Keen said: “In welcoming John and Rachel into their new positions, I wish to express my appreciation for the contribution made by Mark Bromley over the past few years and by Andrew Melton over the past 14 years. I am also pleased that Sir Peter has agreed to continue in office.“John and Rachel’s wide ranging experience in helping to run successful freight forwarding companies will ensure that BIFA and its members will benefit greatly from these new appointments.”last_img read more

Continue Reading

Women in Sport: Meet one of Laois’s greatest camogie players – Sarah-Anne Fitzgerald

first_imgHome GAA Camogie Women in Sport: Meet one of Laois’s greatest camogie players – Sarah-Anne… GAACamogieSport WhatsApp Sarah-Anne speaks about her earliest memories of sport, changes she would like to see and what motivates her to compete at such a high level.Who did you look up to growing up and why?Seanie McMahon the great centre back from Clare.Who had the biggest influence in sporting career?Martin Moore is the main reason I’m the player I am today, from a young age he trained me up along focusing on the basics and once I got them right, it was easier for me to develop as a player. He is a massive loss to Camross and Laois camogie.Did you have to make any big decisions to help your sporting career? Thankfully I was never put in a position by any manager to pick or choose what code, team or competition I was going to play and I think it’s extremely unfair for managers to do such a thing.But I did have to make decisions myself. When I was U14 I was playing a lot of sport and with a lot of teams. I couldn’t give my full attention to camogie so something had to give and one of them was badminton.I use to play badminton for Leinster U13’s and had a few training sessions with the Irish Squad and we use to train every Saturday and Sunday up in Dublin and this was getting in the way of camogie.I stuck at it for a few months but the final nail in the coffin wasn’t because I missed my own camogie game or training but because I missed the All-Ireland hurling final in ’03.My mother picked me up from training and at this stage I was already thick for missing the All Ireland but when I found out that Kilkenny won after beating Cork I said that’s it I’m done with badminton and I never went back after that and went back to camogie training the following week. The funny thing is I’m not a Cork fan at all! Sarah Anne Fitzgerald in action in the All-Ireland Junior Camgie Championship in 2015. Picture credit: Stephen McCarthy / SPORTSFILEIf you could see one thing changed about camogie, what would it be?The game needs to allow for more physicality to make the game free flowing, plenty of senior players have publicly called for this change and I hope it does come into affect at congress.The game is suffering as a result and the point of example is last years All Ireland final between Cork and Kilkenny, the game was a dreadful spectacle that was won on frees, you could say that the referee should have used common sense and allowed the game to flow but instead he followed the rule book and you can’t fault him on that, so definitely physicality needs to come into the game.Secondly, we need to get rid of skorts, I think you would find it hard to find any camogie player that likes wearing them and if you were to go around to all the training sessions around the country you wouldn’t find one person wearing one at training!Any advice for young girls thinking of getting involved in you camogie? Get yourself a tennis ball and get to a ball wall or the gable end of your house and just stay hitting the ball off the wall high and low and train your eye in at a early age, the more you do this the better your touch, speed and hand eye coordination will become and the easier it will be to control the ball.What’s the earliest memory you have participating in your camogie?It would have been Cuman na mBunscoil with Castletown school. We use to train out the back of the school and on match days we would all load into cars and would get a bar of chocolate and packet of taytos after every game.We got to play in finals in O’Moore Park on a number of occasions and this was like an All-Ireland to us. They were great days out as most of the school and parents would come out and support us.Can you tell us a bit about your early playing days?My days began playing with Castletown boys who I played with up to U14 level. I remember my first ever game, over in Colt at an u12 blitz. The reason why I vividly remember it was because the first 5 minutes of the blitz was ground hurling and we could not wait for the ref to give the go ahead and play normal hurling!When I started with Castletown girls, we endured a lot heavy defeats but we had one year at U14 where we had a great group of players and we won the county final that year beating the team I currently play with now, Camross.I’ve been lucky to have won a lot in my career but that win is right up there because of the manner in which we won it – getting a goal in the last few minutes.Unfortunately Castletown Camogie Club didn’t last too much after that as the club fell apart and two years after that win I won my first medal with Camross again the U14 county final.Standing over a long-range free for Camross in the 2018 Laois camogie county finalWhat young player in your club/area/sport would you say is one to watch out for?There is a lot to choose from which is a great sign, but the girls that stand out for me are Caoimhe Cuddy of Naomh Eamann who is a great prospect along with Leah Daly and Ava Guilfoyle of Camross.What motivates you to compete at such a high level?For me it’s as simple as just wanting to play camogie because I love it and being the best that I can be at it.I had a dreadful year last year in terms of injury but in a way it has given me a fresh outlook on camogie and a new challenge to get back to the standard that I was before my injury. I cannot wait for this season to really kick off.All Ireland Camogie Premier Junior finalist captains, Niamh Mallon, left, Down, and Sarah Ann Fitzgerald ahead of the 2014 final in Croke ParkIf you could describe yourself in three words, what would they be? Determined, strong and ambitiousWhat do you see for the future of camogie?Unfortunately camogie at this time is facing a major crisis as we are getting left behind as other codes strive in terms of participation, revenue and visibility.In fairness to Littlewoods they are making strides with their streaming services for the League which is great to see and I would urge all camogie players to tune in when the matches are available butI’m so jealous of LGFA to be honest, I would love to see a sponsorship like Lidl in LGFA be replicated for camogie and would love if TG4 had the rights to show camogie matches like they do for ladies football.Camogie has the potential to be as successful as ladies football and I hope to be at an All-Ireland final along with 50,000 other people but a lot of work needs to happen to get to that level.For Laois Camogie I would love to see Laois competing for senior honours and it’s something that could happen. To achieve this we need more girls playing camogie in Laois and this means having more clubs especially at senior level.Great work is being done in Portlaoise, Naomh Eamon, Abbeyleix and Ballacolla in particular at underage level but the key is to transcend that success to senior level, it will take a while and maybe a couple of beatings but if these clubs stick at it they will get their rewards.What is great to see from Laois camogie perspective is the spread of county champions across all age groups in 2018.Collette Dormer, left, and Sarah Anne celebrate victory for WIT over UCC in the Ashbourne Cup Final in 2010. What would a typical day be like for you?On match day, I start off with scramble eggs and coffee while flicking through the music channels on sky, I would then pack my bag. I would never pack it the night before because it passes the time on the day of the match.I relax for a while (probably still flicking through the music channels), do a lot of stretching to loosen out the body, if I feel hungry I’ll have something light, put on the tracksuit and then either I drive to the game or my sister does and have the tunes blaring along the way.What’s the best and worst thing about being involved? Worst thing is right now the cold, dark miserable nights at training and trying to catch a ball when your hands are absolutely freezing.  The best thing is winning with your friends and those 5 minutes after the final whistle of euphoria it can’t be replicated and there is no better feeling.Sarah Anne is presented with her 2010 Camogie Soaring Star award at the Camogie All-Stars. Picture credit: Stephen McCarthy / SPORTSFILESEE ALSO – Women in Sport: From underdog to a guiding light in Irish women’s rugby, it’s Alison Miller RELATED ARTICLESMORE FROM AUTHOR Twitter Here are all of Wednesday’s Laois GAA results GAA Brought to you in association with The Heritage Hotel and Spa Killenard The name Sarah-Anne Fitzgerald has long been synonymous with Laois camogie.With an impressive presence all over the field and range on frees most hurlers would be aiming for, Sarah-Anne, or SAF, has certainly left her mark on intercounty camogie. Kelly and Farrell lead the way as St Joseph’s claim 2020 U-15 glory Pinterest TAGSSarah Anne Fitzgerald From honing her skills in Castletown NS with packets of crisps and chocolate for a reward on a well-played game, to walking onto Croke Park and winning the All-Ireland junior championship final – SAF has a long history with the sport she loves so well.She took the time to speak about the impact the late Martin Moore had – not just on her but on Camross and Laois camogie. Previous articleDeaths in Laois – Friday, April 12, 2019Next articleFour Laois Irish dancing schools to compete at World Championships in Killarney Siun Lennonhttp://heresosiun.blogspot.ie/2016/09/the-lekkie-piccie-experience.htmlSiún Lennon joined LaoisToday in a full-time capacity after studying Journalism and New Media in the University of Limerick. She hails from Rosenallis and her interests vary from news, sports and politics. Facebook Pinterest Twitter GAA By Siun Lennon – 12th April 2019 GAA Facebook Women in Sport: Meet one of Laois’s greatest camogie players – Sarah-Anne Fitzgerald WhatsApp 2020 U-15 ‘B’ glory for Ballyroan-Abbey following six point win over Killeshinlast_img read more

Continue Reading

N. Korean state orchestrates lower prices for soybean oil, sugar

first_img News Hamhung man arrested for corruption while working at a state-run department store State interventions in the market has led to price drops for some commodities in North Korea’s local markets, while other commodity prices remain higher than before the shutdown of the Sino-North Korean border in late January, Daily NK has learned.Daily NK sources reported that imported sugar, which was sold for KPW 6,500 per kilogram at the start of the coronavirus outbreak, now costs KPW 5,500 per kilogram after North Korea ordered sugar distributors to release their stocks into the market.Soybean oil prices have also reportedly fallen after the state ordered distributors to increase their supply to the markets.marketsStreet markets and stands in various agricultural regions of North Korea / Image: Daily NK“Sugar and soybean oil now cost a bit less than they did a couple days ago. People are feeling better about that,” a source in North Hamgyong Province told Daily NK on Feb. 19.The source also added that fuel prices have begun to stabilize, likely due to state intervention.Other commodities, however, are still more expensive than they were before the closure of the border, sources said.“Rice is still selling more expensively than usual, at KPW 6,300 a kilogram,” one source told Daily NK.“Eskimo, a Chinese brand of ice cream, now costs KPW 1,000 instead of the normal KPW 700. Cloth-covered shoes that require soles made in China now cost KPW 13,000, which is KPW 1,500 more than normal,” he added.The source also reported that North Korean goods are increasing in price, with soybean milk costing KPW 4,000, which is KPW 500 more expensive than normal. A package of tofu now costs KPW 1,300, a jump of KPW 300.Daily NK sources said that the spread of COVID-19 has made a greater impact on commodity prices than international sanctions ever did.“Even severe sanctions implemented by the ‘enemy forces’ didn’t prevent smugglers from bringing in goods [from China] and fill local markets with products to buy,” one source said.The source also reported that North Korean flatfish, dried shrimp, mackerel, and shellfish have experienced slight increases in price.Water purifiers used in homes reportedly have risen by around KPW 20,000, and even TVs and refrigerators have seen price increases, the source added.Please direct any comments or questions about this article to [email protected] in Korean Facebook Twitter News Kang Mi JinKang Mi JinKang Mi Jin is a North Korean defector turned journalist who fled North Korea in 2009. She has a degree in economics and writes largely on marketization and economy-related issues for Daily NK. Questions about her articles can be directed to [email protected] RELATED ARTICLESMORE FROM AUTHORcenter_img TAGSMarket Economymarket pricesnorth hamgyong province SHARE North Korea Market Price Update: June 8, 2021 (Rice and USD Exchange Rate Only) North Korea hikes “party contributions” Russia-based workers must pay by 30-55% News last_img read more

Continue Reading

CDS risk rating affirmed

Share this article and your comments with peers on social media Facebook LinkedIn Twitter Related news FMIs made substantial enhancements to their risk management practices in 2016: report Keywords ClearingCompanies CDS Clearing and Depostitory Services Inc. James Langton TMX Group takes steps to replace CDS, CCDC DTCC adds new Canadian trade reporting capabilities The rating assesses the risk exposures for investors associated with the processes the depository has in place to facilitate the safekeeping and the clearing and settlement of securities. It assesses six key risks. The methodology considers the capabilities of the depository and the quality and effectiveness of its operational infrastructure. It also assesses the depository’s willingness and ability to protect its participants or clients from losses. As part of the rating, the scope and quality of the depository’s services is assessed, too. The rating outlook has also been assigned as ‘stable’, which CDS reports suggests that there are no imminent developments that may change the rating at this stage. “CDS adopts an approach of continual review and improvement in all aspects of its operations which is transparent to its participants and the regulators. I am delighted to see that CDS undertakes regular stress testing to confirm the robustness of their model and additionally CDS has completed a comprehensive review of their risks, processes and procedures which is periodically necessary to ensure the resilience of controls and reduce operational risk,” said Simon Thomas, CEO and chief ratings officer of Thomas Murray. “The strength of CDS confirms the excellence of Canada’s capital market infrastructure and the ‘AA’ rating of CDS, one of the top ratings assigned by Thomas Murray, reflects the ongoing confidence the Canadian market has in CDS.” Ian Gilhooley, president and CEO of the Canadian Depository for Securities Ltd. said, “CDS has been working with Thomas Murray for a number of years and is pleased to place our sophisticated risk management model under independent scrutiny. The rating at AA, the highest given to any depository, is a reflection of our commitment to minimize risks in the Canadian capital markets and demonstrates the enormous effort that we have put in our developments and risk reduction initiatives over the past years.” CDS Clearing and Depository Services Inc. reports that its risk rating has been affirmed by Thomas Murray, a specialist custody rating, risk management and research firm. CDS says Wednesday that its ‘AA’ rating represents very low risk overall, and recognizes the firm’s ongoing commitment to minimize risk for market participants. In particular, CDS says it undertakes regular stress testing of its credit risk model, in order to protect participants against the risk of default of their counterparties. read more

Continue Reading

RADA and Heart Offer Training Course in Gardening Techniques

first_imgFacebookTwitterWhatsAppEmail The Rural Agricultural Development Authority (RADA) office in Hanover has collaborated with the Heart Trust/NTA to offer a training course in gardening techniques, to satisfy the need for trained gardeners for homes, hotels and other properties.RADA Parish Manager, Bernard Goffe, told JIS News that the first batch of 12 participants were in training and at the end of the six-week training period, successful candidates would receive a level one certification from the National Council on Technical Vocational Education and Training (NCTVET).He said that the course, which was open to practising gardeners and beginners, was very intensive and areas offered were: tools and equipment maintenance and usage and care; occupational safety; establishment of lawns, hedges, walkways and their maintenance; pruning, establishment and general care of plants and fruit trees; irrigation techniques; plant propagation; general crop care; pest and pesticide management; and pets and pet care.There will also be instruction in communication skills, good deportment and other interactive skills.The RADA parish manager pointed out that the participants were very enthused, and the requests for their services on graduation were increasing.RADA and Heart Trust/NTA are underwriting the cost of the course, which is being offered at Hanover RADA office in Lucea, and the Sandy Bay HEART Academy. RelatedRADA and Heart Offer Training Course in Gardening Techniques RelatedRADA and Heart Offer Training Course in Gardening Techniques RADA and Heart Offer Training Course in Gardening Techniques UncategorizedMarch 6, 2007center_img RelatedRADA and Heart Offer Training Course in Gardening Techniques Advertisementslast_img read more

Continue Reading

Serious and Organised Crime Branch Reports 49% Detection Rate

first_imgAdvertisements RelatedSerious and Organised Crime Branch Reports 49% Detection Rate RelatedSerious and Organised Crime Branch Reports 49% Detection Rate RelatedSerious and Organised Crime Branch Reports 49% Detection Ratecenter_img FacebookTwitterWhatsAppEmail Assistant Commissioner of Police in charge of the Serious and Organised Crime Branch, Les Green, is reporting a 49 per cent detection rate as one of the major successes, since the implementation of the Kingston and St. Andrew Major Investigation Task Force (MIT) in 2006.He indicated that this detection rate has improved from 34 per cent, during a JIS ‘Think Tank’ presentation, yesterday (June 11).“We have gone up from 34 to 49 per cent in the divisions we targeted and this has been a significant improvement in making sure that we identify criminals, working with the communities and building a really good community interaction, because it is quite noticeable that in Jamaica, people do not trust their local police,” Mr. Green said.He also explained that the detection rate is affected by a number of reasons, which include death and the criminals being charged.“It can be as a result of suspects we have good evidence against, who may have been killed either in their apprehension or by other criminals, because quite often other criminals get to the suspects before we can and they end up getting killed. But the vast majority of detections are cleared up as a result of criminal charges being placed and the suspects being placed before the courts,” he pointed out, adding that the investigative capabilities of the Task force have also been strengthened.According to Mr. Green, the detection rate, while not at its very best, is a proud achievement.“It’s a remarkable achievement because when you look at first world countries, for example, the detection rate in the US, which is about 60 per cent, isn’t very high. Our detection rate is quite credible and it is something we should be proud of.certainly if we can boost it beyond the 50 per cent and slowly increase it as we go on, we will have significant improvement,” he said.The Assistant Commissioner pointed out that the crime scene investigative capabilities of the MIT have also improved, citing the presence of 16 recently appointed Forensic Crime Scene Investigators who have met the required international standards.In addition, digital photography is being utilized to take clearer images. “We have a lot more photographs, they are clearer and now you can see what you are looking for very quickly. It can be copied on a CD and given to a judge or investigator and the images can be shown to witnesses to get better accounts from them in relation to what they saw, where they were, so it is a much improved system,” Mr. Green said.Another success of the MIT is the availability and use of new forensic equipment, such as drying cabinets.“We have provided new drying cabinets for bloodstained clothing in a controlled environment, which is also more sterile, safer and more effective. It is a much improved process. The cabinets will be made available islandwide,” he informed.Additionally, four forensic hubs have been set up at 1 Duke Street in Kingston, May Pen, St. James and Pompano Bay.According to the Assistant Commissioner, residents in the divisions are much more willing to make reports to the Serious and Organized Crime Branch offices, located on Ocean Boulevard in downtown Kingston.“They have this perception, sometimes it’s valid, often it isn’t, but the [residents] are quite happy to go into a different office away from their local environment. They are much more willing to go there [Ocean Boulevard] than one of their local police stations, more positive and enthusiastic about coming in,” he said.The Kingston and St. Andrew Major Investigation Task Force was formed to investigate all murders committed with the use of firearms in the six divisions of Kingston and St. Andrew. Serious and Organised Crime Branch Reports 49% Detection Rate UncategorizedJune 13, 2008last_img read more

Continue Reading

Tickets Sold Out for World Cup Qualifier

first_imgFacebookTwitterWhatsAppEmail Tickets are sold out for the FIFA 2010 World Cup qualifier between Jamaica and Canada, set to take place on Wednesday, August 20, at the BMO Field in downtown Toronto, Canada.The facility, with a capacity to accommodate 20,000 patrons, has been called Canada’s first soccer-specific stadium. The Jamaica/Canada match, to kick off at 7:30 p.m., will be the first World Cup qualifier at the BMO Field.Members of the Reggae Boyz arrived in Canada on August 16, on an Air Jamaica flight from Kingston.Jamaica’s Consul-General to Toronto, Anne-Marie Bonner, was on hand at Pearson International Airport to welcome the team, led by President of the Jamaica Football Federation (JFF), Captain Horace Burrell and Technical Director, Rene Simoes. Captain, Ricardo Gardner, is expected to arrive in Toronto later today (August 17).Members of the team had their first workout session just hours after arriving yesterday.Jamaica faces Canada, Honduras and Mexico in the World Cup qualifiers. Jamaica and Canada will meet again on November 19 in Jamaica. RelatedTickets Sold Out for World Cup Qualifier RelatedTickets Sold Out for World Cup Qualifier RelatedTickets Sold Out for World Cup Qualifiercenter_img Tickets Sold Out for World Cup Qualifier UncategorizedAugust 18, 2008 Advertisementslast_img read more

Continue Reading

Government Strengthening Support Services to Small Businesses…PM

first_imgRelatedGovernment Strengthening Support Services to Small Businesses…PM FacebookTwitterWhatsAppEmail While Jamaica’s Commercial banks are stepping up their assistance to small and medium sized enterprises by providing low interest loans, Government is also determined to play its part in strengthening support services to this sector.Prime Minister the Hon. Bruce Golding has given instructions to the Jamaica Business Development Centre (JBDC) to strengthen its support services and to the Scientific Research Council (SRC), to make itself more available to people who come in with an idea that needs a technical development or a problem that needs technical solution. Mr. Golding said that while Government had indicated that several of its agencies must become self sufficient they are not expected to frighten small businesses away by saying “we will undertake this but you are going to have to pay us”. While you have to charge for your services, we are saying that you must be efficient at the same time.Mr. Golding was addressing the third annual Micro, Small and Medium Enterprises (MSME) Alliance dinner/awards ceremony at the Mona Visitors Lodge at the UWI, Mona over the weekend. The function was sponsored by Scotia Bank’s Small Business Banking division which has made available J$100 million to lend to the sector, at an interest rate of 8.625-percent.Government has also been in discussions with the University of Technology to develop special training programmes to help upgrade the skills of persons who are managing and running small businesses.Mr. Golding called on the members of the Alliance to help change the culture of small businesses because “We are not going to get anywhere if we portray ourselves as disadvantaged, marginalised people and therefore we need a ‘bligh’. If that is our mantra, we will never get the kind of development and push that is necessary”. He said small business people are not to be seen as ‘strugglers’. “They are winners and they must dispel this notion that small is inferior”.The Prime Minister said it was the first time he has seen this kind of amalgamation of various groups of businesses and he congratulated those who have brought the MSME Alliance to this stage overcoming what he described as cynicisms and jealousies which must have faced them, in order to provide an essential tool of development for Jamaica. He promised that the Government would provide whatever assistance it could in helping the organisation to grow. Advertisements RelatedGovernment Strengthening Support Services to Small Businesses…PMcenter_img RelatedGovernment Strengthening Support Services to Small Businesses…PM Government Strengthening Support Services to Small Businesses…PM Office of the Prime MinisterNovember 27, 2009last_img read more

Continue Reading

Transforming SLC to support post-Covid economy

first_imgTransforming SLC to support post-Covid economy The recently published Skills for Jobs white paper sets out an extensive suite of reforms for post-16 education.In doing so it envisages a fundamental shift in the way further and higher education is accessed, and how student finance will need to be delivered by the UK Government. It will not be lost on many readers that the implications for the Student Loans Company and our administration of student finance in the coming years are potentially mammoth.Loans for lifelong learningRight now, there is an urgent need to rebuild the pandemic-impacted economy and skills must be at the centre of that. Effectively and efficiently financing those skills is imperative and SLC exists to enable people to invest in their futures through further and higher education. But delivering the ambitions set out in the white paper will require extensive change for SLC. Building on the Prime Minister’s “Lifetime Skills Guarantee” speech in September 2020, the white paper commits to implement a flexible Lifelong Loan Entitlement (LLE) to the equivalent of four years of post-18 education from 2025, to use over a lifetime.The government’s intention is that the LLE will support modular provision, so that learners can build up credits flexibly over a period of time through online and blended learning. This is a fundamental shift away from the qualification-based loan products currently offered to students. It will be a shift for SLC’s various systems, IT, operational structures and processes, which are currently predominately geared towards an academic year delivery cycle. It will be a major shift too in the way SLC currently conceives of and services its customers which is first as applicants, then students and then repayers; under the new model envisaged by the white paper, they could conceivably be all three at once.Simplifying the systemNotwithstanding the change and challenge it will bring, SLC sees that the introduction of LLE presents an opportunity to tackle existing complexity within the student finance system and simplify SLC’s administration of funding. SLC intends to support government from the earliest stage to ensure these proposals become user-centred-designed, efficient, and effective student finance products.SLC is perhaps now better positioned than it has been in a long time to deliver such significant reforms. In 2020, despite the multitude of challenges brought by the pandemic, we performed strongly and the organisation showed itself to be thoughtful, adaptable and confident. We processed more applications and paid more students than ever before. We also took significant and long-awaited steps to improve our customer experience – introducing a new online repayment service giving customers up-to-date balance information for the first time; and introducing a digital evidence upload function, removing some of the need for students to post hardcopy evidence, which we know is a significant pain point in the application journey.But there are more improvements to be made – and I am determined that before we can deliver a new student finance model, we must finish the job of transforming how we currently deliver our services and simplify and stabilise our technology, because this will lay the groundwork for a better customer experience from the outset. In the coming months, we will take a significant step towards improving the student finance application service as we roll out a new customer engagement management system.This is the first fundamental change to how our teams interact with customers, initially to enable more customer queries to be resolved via self-service or at first point of contact. Later in the year, we will start to proactively provide customers with real time status updates on their applications. We are also currently reforming the provision of Disabled Students Allowances to enhance the customer experience and improve value for money for the taxpayer.Crucially, the changes we are making this year will enable us to upskill colleagues to focus, via a case-management approach, on the more complex customer cases – those who most need our support on their student finance application journey.To ensure the voice of our customer is at the forefront of these changes, we have recently launched a Student Finance Customer Panel. The Panel will enhance SLC’s understanding of the customer journey – it will inform, shape and challenge us as we strive to deliver an outstanding customer experience.We have made recent strides towards our ambition to be a modern, responsive and sustainable organisation for our customers, colleagues and shareholder governments – but there is more to do. 2021 will be a year in which SLC focuses on significantly improving our customer experience; but we are also already looking ahead to the changes, challenges and opportunities the white paper brings for us. If 2020 has taught me anything it is that SLC can be the agile organisation needed to deliver these changes, and we are up for the challenge.Article originally published by Wonkhe, https://wonkhe.com/blogs/transforming-slc-to-support-the-post-covid-economy/ /Public Release. This material comes from the originating organization and may be of a point-in-time nature, edited for clarity, style and length. View in full here. Why?Well, unlike many news organisations, we have no sponsors, no corporate or ideological interests. We don’t put up a paywall – we believe in free access to information of public interest. Media ownership in Australia is one of the most concentrated in the world (Learn more). Since the trend of consolidation is and has historically been upward, fewer and fewer individuals or organizations control increasing shares of the mass media in our country. According to independent assessment, about 98% of the media sector is held by three conglomerates. This tendency is not only totally unacceptable, but also to a degree frightening). Learn more hereWe endeavour to provide the community with real-time access to true unfiltered news firsthand from primary sources. It is a bumpy road with all sorties of difficulties. We can only achieve this goal together. Our website is open to any citizen journalists and organizations who want to contribute, publish high-quality insights or send media releases to improve public access to impartial information. You and we have the right to know, learn, read, hear what and how we deem appropriate.Your support is greatly appreciated. All donations are kept completely private and confidential.Thank you in advance!Tags:building, digital, education, finance, Government, Minister, pandemic, Prime Minister, Skills, students, sustainable, taxpayer, technology, UK, UK Governmentlast_img read more

Continue Reading